Placing Orders

1. How do I place an order?

   How do I place an order?

   To place an order with Eden Textile, follow these steps:

   • Sign Up or Shop as a Guest: Start by signing up for an account here or choose to shop as a guest.
   • Log In to Your Account: If you have an account, log in to your Eden Textile account.
   • Browse the Catalog: Navigate through the product catalog to find the items you wish to purchase.
   • Select Products: Click on the products to view details and select the quantity you need. Add these items to your shopping cart.
   • Review Your Cart: Once all desired items are in the cart, review your selections to ensure accuracy in quantities and product types.
   • Proceed to Checkout: Click on the checkout button to begin the purchasing process. Follow the prompts to enter payment information and confirm your shipping address.
   • Finalize Your Order: Review all order details one final time before submitting. Confirm the order to complete your purchase.

    

   Additionally, your Eden sales representative is available to assist with placing orders, or they can place orders on your behalf. For further assistance, you can submit a helpdesk ticket, call us at 1-800-661-7239, or email sales@edentextile.com.

2. How can I cancel my order?

   Please contact Client Services (clientservices@edentextile.com) or your Account Manager within 30 minutes of placing your order to process a cancellation. Cancellations are NOT guaranteed and can be only made during our business hours. In the event, we are unable to process the cancellation in time, we can initiate a return once the items have been received.

3. How can I return my order?

   If you are unhappy with any of our products or services, please call us immediately at +1 800-661-7239 or email clientservices@edentextile.com. We will be pleased to discuss your concerns and will work with you to make arrangements to correct the situation. Returns may be accepted for eligible items that are unused, unwashed and unopened within five (5) days of the receipt of the product. Products may not be returned without first contacting Eden Textile. Returns may be subject to a 25% restocking charge and all related freight charges. Any unauthorized returns or collect shipments will be refused. The following items CANNOT be returned: Items purchased as part of a package, box, case pack, set or minimum order quantity Custom-made items, including those marked as Make-to-Order

4. I can't log into my account!

   If you are having any problems accessing your account information, please contact us at:

   clientservices@edentextile.com or +1 800-661-7239

    
5. The billing/shipping address I entered on my order is incorrect, what do I do?

   If you have entered an incorrect billing/shipping address on an order, please send us a message or contact your Account Manager immediately.

   For ease, when you sign-up for an account, you will be able to manage all your invoice and shipping addresses.

6. What if a product is a special order or backordered?

   Special order items are all indicated online with estimated lead times for the product to arrive in our warehouse. Lead times can vary from time to time and may depend on our manufacturers and shipping providers. All special order items or Make-to-Order products are final sale.

   Online orders that contain products that are backordered will be shipped out as soon as the products arrive in our warehouse. Back ordered products will be indicated on our website and where available estimated timelines of when the product will be back in stock will be provided.