Customer Portal

1. What information can I find on my dashboard?

   Dashboard Overview

   Your dashboard offers a comprehensive overview of your account, orders, and preferences, allowing you to navigate with ease using intuitive menus. Here are some of the key features available through your dashboard:

   Account Features

   • My Account: Access your personal information and manage account settings.
   • My Quotes: View and manage your quotes.
   • Require Approval For Purchase Orders: Set up and manage purchase order approvals.
   • My Purchase Orders: Track and review your purchase orders.
   • My Orders: Access and track all your orders.
   • Sales Order Report: Generate and view sales order reports.
   • My Requisition Lists: Create and manage lists of frequently ordered items.
   • My Wish List: Save products for future consideration.

   Account Management

   • Address Book: Maintain and update billing and shipping addresses.
   • Account Information: Review and update your account details.
   • Store Credit: Check your available store credit balance.
   • Stored Payment Methods: Securely manage your payment options.

   Company Management

   • Company Profile: View and update your company profile.
   • Company Structure: Organize and view your company's hierarchy.
   • Company Users: Manage user access and roles within your company.
   • Roles and Permissions: Define and control user permissions.
   • Set Order Limit For Users: Establish spending limits for users.

   Additional Features

   • My Product Reviews: Write and manage reviews for purchased products.
   • Newsletter Subscriptions: Subscribe to and manage newsletter preferences.
   • My Tickets: Access support tickets for assistance and inquiries.
2. How can I customize my account settings?

   How Can I Customize My Account Settings?

   To customize your account settings and enhance your experience, follow these steps and explore the available options:

   • Access My Account: Begin by logging in to your customer portal and navigating to the 'My Account' section. Here, you can manage personal information, update your password, and customize your notification preferences.
   • Manage Addresses: Within the 'Address Book,' you can add, edit, or remove your billing and shipping addresses to ensure accurate order delivery.
   • Update Account Information: Keep your personal and contact details current under the 'Account Information' tab to maintain seamless communication and service delivery.
   • Store Credit and Payment Methods: View your available store credit and securely manage your stored payment methods, ensuring efficient checkout processes.
   • Company Management: If you manage a company account, adjust settings under 'Company Profile,' 'Company Structure,' and 'Company Users.' You can define roles, permissions, and set order limits for users within your organization.
   • Review and Subscriptions: Engage with products through 'My Product Reviews' and manage your 'Newsletter Subscriptions' to receive updates and promotions tailored to your preferences.
   • Advanced Customization: Explore additional settings like requisition lists, product comparison, and analytics insights to optimize purchasing decisions and streamline your shopping experience.
   • Support and Assistance: For changes or features not directly editable through the portal, you can submit a helpdesk ticket or contact us via phone at 1-800-661-7239. You can also reach us by email at sales@edentextile.com.

    

   By utilizing these options, you can fully personalize your account according to your specific needs and preferences. Let me know if you need further assistance!

3. What are requisition lists used for?

   What are Requisition Lists Used For?

   Requisition lists are a valuable tool for managing and streamlining your procurement process. They allow you to save and manage lists of frequently ordered products, ensuring that you have quick and consistent access to the items you need.

   Benefits of Using Requisition Lists:

   • Efficiency in Ordering: By maintaining a list of regularly purchased items, you can reorder products quickly without having to search for them each time. This saves time and reduces the likelihood of ordering errors.
   • Consistency in Purchasing: Requisition lists help maintain consistency in your orders, ensuring that the same products are ordered each time. This is particularly beneficial for businesses that rely on specific items to maintain product quality and service standards.
   • Streamlined Communication: Requisition lists can facilitate better communication between your purchasing department and suppliers, as they provide a clear reference for the exact products you require.

    

   Getting Started with Requisition Lists:

   For assistance in setting up your requisition lists, you can reach out by submitting a helpdesk ticket, calling us at 1-800-661-7239, or emailing sales@edentextile.com. Our team, including your Eden sales representative, is ready to help you optimize your purchasing process.